Coronavirus-N19 Update #6 - Video Chats with your Loved Ones

We hope that your video chats have been going well.  I wanted to check in, ask how these calls are going, welcome suggestions and make the following requests in order for us to be able to continue to offer the calls as frequently as we have been.

​1 ) We anticipate 15 minute calls per resident in order to be able to keep up with the high demand for this kind of loving connection with your family member.  As we understand some calls go longer than 15 minutes and we ask that you be aware of the time and end shortly after this 15 minute mar.  this will enable us to get to the next person timely as well as continue to offer calls frequently.

2) Please note that it is the Activity Staff assisting with most calls THEY CAN:

• Set up call for your loved one
• Check that the video and volume are clear
• Check in with the resident periodically during the call to make sure the connection is still there.
• Provide an adaptive device (headset with microphone) as needed
• Give you a gentle heads up when the call is past it’s time limit when needed
• If a resident is not able to see and the staff member must remain to assist for the duration of the call – the call must adhere to the time frame so the staff member can tend to other resident needs in a timely manner.

3) Please note that the Activity staff cannot:

• Answer concerns about medical needs
• Answer concerns about care needs
• Answer questions about when a resident: ate, drank, took meds, have fevers etc.

PLEASE DIRECT THESE QUESTIONS TO THE SOCIAL TEAM WHO WILL GET YOU THE INFORMATION YOU NEED.

• Social Worker Joan Hurley ext: 2049
• Social Worker Arthurenia ext: 2051
• Social Worker Anne Penner ext: 2008
• RESIDENT UPDATE VOICEMAIL: (929) 264-6072

TO CONTINUE TO SCHEDULING YOUR VIDEO CHATS:
Please use my email to schedule your video chats.  I will respond timely and get you on the schedule as quickly possible.  When you email to help expedite scheduling please indicate:

• Facetime (Apple phone/Device Only) and the #   (we do not group Facetime calls)
• Skype and the Skype Name
• Zoom Link Preference (you can share with other family members and GROUP CHAT)

Please continue to email Kferrara@chapinhome.org to schedule Video Chats ‘Virtual Visits”
At this difficult place we are in the world today please know that Chapin Home understands how precious this form of connecting is and will continue to do what we can to make sure you can see your loved one.
 
Please be well and stay safe,
The Recreation Department