Visitation Guidelines During COVID-19 Pandemic
Their are two ways to visit your loved one
Please Note* All visits are scheduled through the Activities Department
ScheduleYourVisit@ChapinHome.org
1. "Through The Window" Visits
Our "Through the Window" visits take place on Tuesday, Friday or Saturday between the hours of 1:00 PM and 4:00 PM
If you feel a "Through the Window" visit would be supportive to the mental wellbeing of your loved one, we would be happy to assist in scheduling this time together. Please follow the instructions below to schedule your visit.
Instructions
To allow as many people as possible to enjoy these visits we ask that you schedule your visit a few days and even up to a week in advance. Chapin Home must continue to adhere to both the Department of Health and CDC guidance around visitation and infection prevention. Visits will be slotted for 20 minutes to allow for cleaning the area for the next visit.
We hear your heart wish to see your loved one and thank you in advance for understanding the need to be diligent in our efforts to keep your family member safe. Please read the Important Visiting Information below.
Looking forward to seeing you once again, even if it's only through a window.
Important Visiting Information
Please Note: As the volume of visitors increases at Chapin, we have determined that we will no longer be able to provide access to bathroom facilities to anyone attending scheduled visits. The obligation to sanitize these common spaces in between every use is a burden Chapin Home cannot reasonably accept at this time. Thank you for your understanding – and make sure you go before you arrive!
2. Schedule a Video Chat
If you feel a Video Chat would be supportive to the mental wellbeing of your loved one, we would be happy to assist in scheduling this time together. Please follow the steps below to schedule your visit.
Instructions
- By Scheduling a "Through the Window" Visit
- By Scheduling a Video Chat with your Loved One
Please Note* All visits are scheduled through the Activities Department
ScheduleYourVisit@ChapinHome.org
1. "Through The Window" Visits
Our "Through the Window" visits take place on Tuesday, Friday or Saturday between the hours of 1:00 PM and 4:00 PM
If you feel a "Through the Window" visit would be supportive to the mental wellbeing of your loved one, we would be happy to assist in scheduling this time together. Please follow the instructions below to schedule your visit.
Instructions
- Send us an email: ScheduleYourVisit@ChapinHome.org
- Include in Subject Line: Through the Window visit request
- In body of email please include: Name of visitor(s) (up to 3 for Through Window visits)
- Contact Phone # for visitor arranging this visit
- Phone Number that will be used for the Visit
- Acknowledge that you have read and agreed to our Guidelines
To allow as many people as possible to enjoy these visits we ask that you schedule your visit a few days and even up to a week in advance. Chapin Home must continue to adhere to both the Department of Health and CDC guidance around visitation and infection prevention. Visits will be slotted for 20 minutes to allow for cleaning the area for the next visit.
We hear your heart wish to see your loved one and thank you in advance for understanding the need to be diligent in our efforts to keep your family member safe. Please read the Important Visiting Information below.
Looking forward to seeing you once again, even if it's only through a window.
Important Visiting Information
Please Note: As the volume of visitors increases at Chapin, we have determined that we will no longer be able to provide access to bathroom facilities to anyone attending scheduled visits. The obligation to sanitize these common spaces in between every use is a burden Chapin Home cannot reasonably accept at this time. Thank you for your understanding – and make sure you go before you arrive!
- Visits are by appointment only
- Requests must be made at least 2 days in advance
- Visits are scheduled for 20 minutes in length
- Please arrive 10 minutes prior, announce self to security and find a seat on a bench in front until it’s your visit time
- Please bring copy of Guidelines signed (unless we already have a copy on file)
- Visit during your scheduled time if you come late your visit will still have to end within your scheduled time.
- There may be up to three residents receiving visits at a time, for ease in hearing - please be aware of volume of voices
- Our Windows will be closed at all times during these visits
- Parking for 1 vehicle will be available in parking lot
- No more than 3 people can be on premises visiting at window at a time
- Visitors must leave premises immediately following visit to allow for next scheduled visitors
- Masks must be worn at all times on premises
- Social Distancing must be followed at all times while on premises
- DO NOT COME IF YOU ARE SICK
- Bring your phone so you can hear each other
- If you bring an item we can make sure your family member gets it as they return to their unit. We cannot assist with eating/drinking.
- Visits are scheduled every other week in most circumstances
- These visits are not right for everyone. As important it is for you to see your loved one, we have recognized that these visits are not right for everyone. Not being able to touch or even be in the same room, may become very confusing even highly agitating. We will work with you and support any decision you make to have this visit, but will also remain attentive to the elder in our care to make sure his/her mental health is supported. Reminder: we continue to offer Video Chats daily as an alternate to visiting.
- Cancellations: Please email: ScheduleYourVisit@ChapinHome.org or call x2120 if you have to cancel, otherwise your loved one will be waiting for you at the time scheduled.
- Chapin Home reserves the right to suspend Through Window visits at any given time.
2. Schedule a Video Chat
If you feel a Video Chat would be supportive to the mental wellbeing of your loved one, we would be happy to assist in scheduling this time together. Please follow the steps below to schedule your visit.
Instructions
- Email: ScheduleYourVisit@ChapinHome.org
- Write: Video Chat in the Subject Line
- Request at least 24 hours prior to video visit
- Please include in Email: Your Name / Residents Name / Phone contact
- Method of Video Chat – Choose one of the following
- FaceTime (Apple Device) please add Apple phone number and/or email
- Skype: Please add Skype name
- Zoom: (we send link to family member requesting and you can share from there)
- All video visits are scheduled for 20 minutes
