Your Admissions Counselor can organize visits as you need – and with tours available available seven days a week, we can work around your schedule. You are welcome to pay as many visits as you need, both before making your decision and afterwards. We fully understand that moving to a brand-new residence is never easy, particularly after living in the same home for many years. At Chapin Home, we will always be supportive of gentle and gradual acclimatization, as we know this can make all the difference in helping new residents settle into our community. If you’re unsure as to what will work best for yourself or your loved one during the admissions process, your Admissions Counselor will be by your side to offer expert support, advice and encouragement.
A Medicaid Expediter is available to help family members with the application process for Medicaid benefits.
We participate in Medicare and Medicaid programs.
Various private insurances‚ HMOs‚ MMLTC and Private Pay accepted.
A Flexible Approach
If you decide that Chapin Home for the Aging is the right choice for you, you will be guided through the admissions process from start to finish. We want each and every one of our new residents and their families to feel empowered by knowledge throughout. Chapin Home is proud to participate in Medicare and Medicaid programs, and we even have a dedicated Medicaid Expediter on hand to answer queries and help you apply for Medicaid benefits. We also accept a whole host of private insurances, HMOs, MMLTC and Private Pay. At Chapin Home, we pride ourselves on our flexible approach, and constantly strive to provide seniors and their families with the option that works best for them.
Referral From Home or Hospital
Stage One: Medical Clinicals
Chapin Home’s thorough referrals process helps us to ensure seniors receive the right personalized care from the outset, maximizing their chances of a swift and seamless transition to our skilled nursing facility. Though the process can differ slightly from person to person based on a patient’s unique clinical and financial circumstances, let’s take a look at the four core stages of patient referrals.
Stage Two: Contacting Resources and Family
At this stage, we take the opportunity to follow up with all the resources available to help us develop a true picture of the patient’s needs. These resources may include previous skilled nursing and rehabilitation facilities, hospitals or insurance companies. This stage also often provides the most natural opportunity for us to properly introduce ourselves to the patient’s family or next of kin.
Stage Three: Payment
Our team will then assess the type of payment or insurance to be used. At this stage, the patient or their representative will be asked to provide insurance details or another method of payment for assessment. Commonly, one of these three routes are taken:
- Medicaid Pending. If the patient qualifies for Medicaid, we will begin the process, which will involve collating a range of documents from the Medicaid checklist (this typically includes personal documents like bank or insurance statements).
- Medicare. Depending on their status, patients may be covered by Medicare. If they have used up all their days, however, they might not be eligible.
- Private Pay. If the patient or family wishes to pay for care privately, a payment plan will be formulated based on their individual needs. Once a plan has been agreed upon, our finance department will then request bank information to initiate payments.